Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
If you still don't find what you are looking for, call us Monday Through Friday From 9:00 a.m. to 4:30 p.m Pacific Time.
(949) 249-1000 OR TOLL FREE AT 1-800-986-2679
We're here to help.
David Russell Ohrn ("DRO") shown above will give you the answer or find it to assist in processing work that we do.
"To make it easy to do business with us"
- What kind of work does our store do?
- How do I go about getting an estimate from you?
- What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- What kind of work does our store do?
Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.
Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
- What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
The advantages of our duplicating devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece included photos or halftone screens the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirements.
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
There are many variables in design work, including the initial draft copy and several revisions that may follow. That is the reason we may give you a range for a project.
- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Yes, all media, no matter how it arrives to us, needs to be proofed by you, the customer.
